Service Manager
New Features
Legend
| A | This feature automatically appears upon upgrade; usually smaller enhancements that do not disrupt daily use for existing customers. |
| C | This feature is immediately available to all customers but must be specifically configured. |
| M | This feature is not available to existing customers and must be manually configured. This is typical of certain types of metadata changes that could adversely affect existing deployments. This content may be available as a package in the Ivanti Marketplace. |
| N | This feature immediately available to new installations and not to existing customers. |
| P | This feature is restricted to, and relevant for, on-premise deployments only. |
| S | This feature is restricted to, and relevant for, Cloud deployments only. |
Release 2019.3.1
Enhancements
| Feature | Description | * | Help Topic Link |
|---|---|---|---|
| Enable/disable the confirmation pop-up when requesting a service |
You can enable or disable the confirmation pop-up when requesting a service using the check box Show Request offering Confirmation Dialog. |
A |
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Customize authentication methods of tenants |
You can customize the authentication methods of tenants. |
C |
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Attach journals and files to My Items in Self Service Mobile portal |
You can attach files, emails, and journals to My Items in Self Service Mobile when a custom layout having these fields configured for Service Request is used. |
C |
|
Release 2019.3
New Features
| Feature | Description | * | Help Topic Link |
|---|---|---|---|
| Mobile Analyst |
The Mobile Analyst role allows you to access the Mobile Analyst portal on mobile devices in a web-based responsive user interface. With this, you can seamlessly track your incidents and tasks on your mobile phone. |
A |
Mobile Analyst |
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IP Whitelisting |
It is a security feature that allows you to control IP addresses that can have access to Ivanti Service Manager APIs using the API Trusted Host business object. |
C |
Enhancements
| Feature | Description | * | Help Topic Link |
|---|---|---|---|
|
List and Tile View options in Service Catalog page |
In the Service Catalog page of the Self Service Mobile portal, you can choose to view Service Offerings as either a list or as tiles by clicking the list view icon |
A |
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Hide empty Announcement banner |
You can configure the Self Service Mobile portal to hide the Announcement banner when there are no announcements to display. |
A |
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Footer Image |
You can upload a background image on the lower half of the Self Service Mobile portal Home page. |
A |
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Related Items Matching |
When creating a Service Request in the Self Service Mobile portal, the Related Items panel is displayed which has resolutions matching your incident summary or description. You can select a matching resolution and resolve your incident. |
A |
and tile view icon 
respectively.Release 2019.2
| Feature | Description | * | Help Topic Link |
|---|---|---|---|
| REST API Key |
REST API Key - A new method of authorizing REST API endpoint is available. |
A |
Release 2019.1
New Features
| Feature | Description | * | Help Topic Link |
|---|---|---|---|
| Ivanti Cloud Connector (ICC) |
ICC is used to connect a customer's Ivanti Service Manager (ISM) solution to the Ivanti Cloud. After successful integration, Data Services populates the ISM Configuration Management Database (CMDB) by importing the Configuration Item (CI) data as defined by ICC. |
C | |
|
Visual Refresh |
A new theme, CDL2, has been introduced in this release for Service Manager, with unique colour parameters that can be configured by Administrators. |
C |
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Improved RESTful API |
Adds additional capability to the RESTful web services API introduced with 2018.3. With this update, customers can now:
|
C |
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Managed Service Providers (MSP Configuration) |
Managed Service Providers (MSP) can customize the application user interface for a specific tenant and even for specific role in a tenant. |
N |
Enhancements
| Feature | Description | * | Help Topic Link |
|---|---|---|---|
| ISM-EPM Connector Mapping |
Some changes have been made to the ISM-EPM connector mappings. Router, Switch, UPS, Phone, and Video Conference objects are now mapped to the CI.SubType. |
M | |
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SCCM Mappings |
Some changes have been made to the SCCM field mappings. Server, Workstation, LM_Server, SQLServer objects are all mapped to the Computer Business Object. |
M |
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Knowledge Management Workspace |
A new look and feel has been implemented in the Knowledge Management workspace. The fields in the Knowledge page are categorized and grouped, all the action tabs are collapsed and listed for a better user experience. |
M |
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Service Level Agreement (SLA) Subscription |
Adds a capability to link multiple request offerings to an existing SLA Subscription. |
M |
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New Configuration Item (CI) Structure |
There are changes done to the CI Structure to group CI based on the type and sub-type. Configuration Items are grouped into five major CI Types - Computer, General Asset, Infrastructure, Mobile Device, and Peripheral Device. |
M |
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